Refund policy

Return Conditions

Items must be unworn, unwashed, and in their original condition (with tags attached).
Returns must be initiated within 7 days of delivery.
Customized or embroidered items are non-refundable and cannot be returned.
Customers are responsible for all return shipping costs, unless the item defective, damaged, or incorrect item.

How to Request a Return

Email us at ojanibrand@gmail.com with your order number and reason for return.
Once your return is approved, we’ll send you detailed return instructions.
Ship the item back using a trackable shipping method.

Refund Processing

After we receive and inspect your return, your refund will be issued to your original payment method.
Please allow 5–10 business days for your bank to process the refund once it has been issued.
Original shipping fees are non-refundable.
Final sale, clearance, and last chance items are non-refundable. However, you may exchange for a different size—return and reshipping costs are the customer’s responsibility.
Custom embroidery items are non-refundable and non-exchangeable.

Damaged or Incorrect Items

Please inspect your order upon arrival and contact us immediately if you receive a defective, damaged, or incorrect item. We’ll evaluate the issue and make it right as quickly as possible.

Exceptions / Non-Returnable Items

The following items cannot be returned or refunded:

Final sale, last chance, or clearance items
Gift cards
Customized or embroidered items

Need Help?

If you have any questions about your order or our return process, please email us at ojanibrand@gmail.com — we’re happy to help.